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Support / Privacy and data

What we store and how long for

Scan data, retention, strict privacy mode and deletion.

Retention

Individual scan events are kept for a set period and then rolled up into daily totals, which are kept for years. The totals answer "how did last spring compare" without keeping a row per person indefinitely.

Strict privacy mode

Turn it on and location is recorded only to country level and the visitor fingerprint is dropped entirely. Reports lose their unique-visitor counts, which is the honest trade rather than a hidden one.

Why there is no GPS option

Several competitors offer a switch that makes every scanner see their browser's location prompt, and report the exact coordinates of whoever agrees. We do not, and it is worth saying why rather than leaving a hole in a comparison table.

**The prompt is not the consent this needs.** Reading a sensor on somebody's phone requires consent that is informed, specific and as easy to withdraw as it was to give. The browser's dialog names a web address — not who is collecting, what for, how long it is kept, or who else sees it. A product that treats it as the whole story leaves the customer who turned the switch on carrying an obligation nobody described to them.

**It does not work as well as it is sold.** Most people never answer the prompt at all. What comes back is a small, self-selected group — and it is presented as though it described everybody who scanned. And a granted permission can still return a position accurate to a kilometre or more, which every product in this category draws on a map as a precise pin.

**Where it genuinely helps, we do it.** If you need somebody's position in order to send them to the right branch, a routing rule asks for it, uses the answer to make that one decision, and does not keep it. That is a question the person is being asked in order to be helped, which is a different thing from asking so a figure can be filed.

So the location in your reports comes from the network, which is reliable at country level, reasonable at city level on fixed broadband, and poor on mobile networks — where the point it resolves to is the carrier's gateway and can be hundreds of kilometres from the phone.

Deleting things

Clear a code's analytics from its own page. Close the company from Settings, and everything goes — codes, cards, pages, forms, files, analytics — after a confirmation that names what will be destroyed.

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